Information Management

  • Info
  • Resources
  • Links

The aim of the IM/IT Program is to:

  • To improve quality of care in the SEA-GP (Brisbane) region through the appropriate use of information management and information technology
  • To optimise the use of IM/IT which enhances information and services to GPs, other health care providers and the community
  • To use IM/IT to measure primary health care and the Alliance outcomes
  • To provide and maintain an efficient IM/IT infrastructure at the Alliance

The following services and resources are available to SEA-GP (Brisbane) members:

  • Data Quality - Providing guidance and assistance for practices to manage and utilise quality data to inform clinical and business decisions
    - Recalls and reminders
    - Data quality review for process improvement and business decisions
    - Utilising templates to deliver quality information for continuity of care management
    - Utilising Electronic Decision Support (eDS) resources

  • IM/IT Systems - Providing guidance for information management and technology requirements including:
    - Options for available technical service providers for systems purchases, upgrades and/or management
    - Options for training service providers
    - Information systems security and disaster recovery management
    - Secure electronic communications (PKI registration)

  • Health Informatics Standards – Providing guidance on developments in the health informatics standards arena

  • Current IM/IT Initiatives
    iHealth project
    Mater Doctor Portal
    Implementation of an electronic health record (HRX)


    For further information regarding the IM/IT Program please contact Alan Rettke, the IM/IT Program Manager at the Alliance.
Templates and Referrals
Private Practitioners and Allied Health
IT Security

General Resources

To view details concerning clinical software templates please refer to the Templates and Referrals section.

Some of the documents listed below are provided as Adobe Acrobat .pdf files. You will need the Adobe Acrobat reader on your computer in order to view and print these files. The Adobe Acrobat Reader is available free of charge from Adobe's web site. AcrobatReader

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Referrals and Templates

SEA-GP (Brisbane) provides a range of resources and links to external websites for community services and hospitals and private practitioners and allied health with the aim of assisting general practice to enable continuity of care for patients.

GPAC Continuity of Care Planning Framework
The Continuity of Care Planning Framework was developed by GPAC to guide and outline best practice continuity of care planning processes. A copy of this framework and an accompanying manual can be found at the GPAC website.

An updated version of the Generic Referral Template  for Medical Director is available here (download information), if a more specific template is not available below.

Note: Referrals can now be sent electronically and securely, directly from within clinical software packages, using Medical Objects or similar methods, and signed using an individual PKI dongle. This minimises the extra handling normally associated with sending referrals, and results in a saving of time and resources previously needed in printing/faxing etc.
The iHealth Care directory is also available, providing information on contact details for GPs, Specialists, Allied Health, etc.

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Community Services and Hospitals

A list of resources and templates are provided for your reference and usage which relate to primary health care services for local hospital or community service oganisations.

Where available templates are provided for download to incorporate into a range of clinical software packages.  Please refer to the relevant installation instructions for individual templates or the generic Instructions for Installing and Using MD Templates [PDF format; 169Kb].  Should you be using a clinical software package that a template is not available for please contact the IM/IT Program Manager to see if alternative options are available.  If you require assistance installing any of the templates listed below please contact the IM/IT Program Manager at the Alliance.

Mater

Referring to Queensland Health's Metro South public hospitals

Queensland Health has set up a dedicated website for GPs referring to Logan Hospital, PA Hospital, QEII Hospital and Redland Hospital. The site is now available at: www.health.qld.gov.au/metrosouth. It contains key telephone and fax numbers, referral requirements and additional information to ensure your referral is quick and simple.

NOTE: Waiting times can be extensive for some specialist areas. Provision of specific clinical information assists with triaging and assessment/management at the initial OPD consultation, plus less need for follow up visits, which means more capacity to see new patients and reduced waiting times.

Redland

NOTE: Information on average waiting times for Medical Speciality and Allied Health OPD Clinics at Redland Hospital is available here (password required).

Specific referral templates for sending by fax have been developed for the following OPD Clinics to ensure appropriate triaging of patients and follow up assessment and management

PA Hospital

QEII Hospital

Community Services

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Private Practitioners and Allied Health

The Clozapine GP Shared Care Review Form template for MD3 and MD2 are available here.

This is a trial version only and will be refined as we receive feedback. 

Please note this is only applicable for GPs currently caring for consumers taking clozapine within a shared care arrangement with the PA Hospital Mental Health Service.
To give feedback or for further assistance email Sarah Pinter

The Depot GP Shared Care Review Form template for MD is available here.
This is a trial version only and will be refined as we receive feedback.
Please note this is only applicable for GPs currently caring for consumers receiving Depot Antipsychotic medication within a shared care arrangement with the PA Hospital Mental Health Service.
To give feedback or for further assistance email Sarah Pinter

Generic/Other templates:

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IM/IT Technical Support Providers

SEA-GP (Brisbane) is not able to provide direct IM/IT technical support. There are a range of companies in the Brisbane metropolitan area are available to provide IM/IT technical support services on a commercial basis, a number of which have a range of experience with working in the primary care setting.

SEA-GP (Brisbane) recommends that you seek guidance in respect to the quality and customer focused services of IM/IT technical support vendors from:

  • Consulting your peer practices; and/or
  • Consulting your software vendor.


The following is an alphabetical list IM/IT technical support companies who provide services to some practices in the SEA-GP (Brisbane) region.

DuPosium Pty Ltd
Address:
Mobile:
Phone:
Email:		 18 Winward Place Jacobs Well, Qld 4208
0411 872168
07 5546 2179
philip.birch@duposium.com
ITXperts Brisbane

Address:
Phone:
Fax:
Email:

Website:

 39 Blenheim Street, Chermside West Qld 4032
07 3256 4414
07 3256 4348
Information 
Paul Urban 
www.itxperts.net.au
Landau Technologies Qld Pty Ltd
Address:
Phone:
Fax:
Email:


Website:
 27 Gardenia Street, Clontarf Qld 4019
(07) 3284 1442
(07) 3112 5082
Sales
Ben
Shane 
www.landau.com.au
Mobile Computing
Address:
Phone:
Fax:
Email:
Website:		 Ste2/ 131 Wickham Terrace, Brisbane QLD 4000
07 3839 4321
07 3839 1251
Admin/Support
www.mobilecomputing.net.au

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IT Security

If you require any guidance in respect to the technical management and implementation in relation to the requirments of the new IM/IT PIP, please contact the IM/IT Program Manager at the Alliance.

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Useful Links
 The following is a list in alphabetic order of a range of the software solutions used in the primary care setting.
 
Technical Support Phone:
Technical Support Email:
Training Phone:
Training Email:

03 5335 2221 
support@argusconnect.com.au
"As Above"
"As Above"

Best Practice
Technical Support Phone:
Technical Support Email:
Training Phone:
Training Email:
 07 4155 8800 
Contact via website
"As Above"
"As Above"

Genie Software Solutions
Technical Support Phone:
Technical Support Email:
Training Phone:
Training Email:
 07 3720 2801 
support@geniesolutions.com.au or Online Support Form via website
"As Above"
"As Above"

HCN
(Medical Director & PracSoft)
Technical Support Phone:
Technical Support Email:
Training Phone:
Training Email:

1300 788 802
General Support submit via website
1300 300 161
Training Directory - Local Medical Director Training Providers

HealthLink
(Profile)
Technical Support Phone:
Technical Support Email:
Training Phone:
Training Email:
 1800 125 036
info@healthlink.net - Tina Cleveland
"As Above"
"As Above"

IBA Health
(IBA Health Classic, IBA Health Plexus & IBA Health practiX)
Technical Support Phone:
Technical Support Email:
Training Phone:
Training Email:
 1300 301 692
support@ibahealth.com
"As Above"
"As Above"

Intrahealth
Technical Support Phone:
Technical Support Email:
Training Phone:
Training Email:
 1800 766 800
Contact via website
"As Above"
"As Above"

Medical-Objects Pty Ltd
Technical Support Phone:
Technical Support Email:
Training Phone:
Training Email:
 07 5456 6000 
Customer Support
"As Above"
"As Above"

MEDILINK
Technical Support Phone:
Technical Support Email:
Training Phone:
Training Email:
 1800 623 633
Support Inquiry via website
"As Above"
"As Above"

MedTech Global Limited
(MedTech32, RX, Medical Windows)
Technical Support Phone:
Technical Support Email:
Training Phone:
Training Email:
 1800 148 165
Australia Helpdesk Centre Email
03 9690 8666 or 1800 148 165
"As Above"

ZedMed
(formerly Medipak)
Technical Support Phone:
Technical Support Email:
Training Phone:
Training Email:
 1800 646 114
support@zedmed.com.au
"As Above"
"As Above"